Last Updated: June 4, 2026
At BioVital, your satisfaction and safety are our highest priorities. Our return and refund policies reflect the regulatory requirements of compounded pharmaceuticals.
All sales of prescription products are final. Once a compounded medication has left the pharmacy, it cannot be returned or redistributed per federal and state pharmacy regulations.
If your order arrives damaged, contact us within 48 hours with your order number and photos. We will issue a replacement or credit at no charge.
If you receive an incorrect product or dosage, contact us immediately. We will ship the correct product at no cost.
If your package is lost or delayed beyond 7 business days, contact us. We will investigate and reship or issue a credit.
Pause, modify, or cancel anytime. Submit cancellations at least 5 business days before your next shipment. No refunds for shipments already in transit.
Non-refundable once reviewed. If not yet reviewed, contact us for a full refund.
Approved refunds are processed within 5 to 10 business days to the original payment method.
Reach our support team through the Contact page with your order number and issue description.